covid19 office policies

These policies are subject to change as we continue to get guidance from the Centers for Disease Control and the Department of Public Health.

Last Update: May 15, 2020

General Office Policy Regarding COVID-19

  • We require patients to be properly masked prior to entering the office.

    • Face masks should have elastic bands around the ears and are required to be worn for the entire duration of patient visit.

    • We will reschedule patients that arrive without a mask.

    • We will be unable to provide patients with face masks due to the national PPE shortage.

  • We have closed our waiting areas - patients call from their car to check in and then are roomed immediately upon entering the office.

    • Only patients can enter the office.

    • Family members must wait outside.

    •  If you need wheelchair assistance please let our staff know so they can escort you into the building with a wheelchair.   

  • All patients will receive a prescreening phone call prior to their appointment.

    • Any patients who are symptomatic or have recently been exposed to the virus will be rescheduled.

    • If you are febrile at the time of visit, your appointment will be rescheduled for a later date.

  • Our staff ensures that exam rooms and any other high-touch areas are cleaned between each patient and again at the end of the day.

  • We require patients to wash hands and/or use hand sanitizer upon entering the office.

  • We have removed all shared items (magazines, flyers, etc.) from waiting/patient areas.

  • We have closed our check out desks – our staff will call patients to assist them with scheduling any follow up appointments or testing.

  • If you are coming for a procedure, you would be changing into a gown. Your belongings will remain in a clear bag. Please leave any valuables at home. Only bring the insurance card, ID and your copay with you.

  • All office visits (non-procedure appointments) are conducted via Telehealth.

    • Please download Zoom into your phone or computer and have access to MyChart.

    • If you need access to MyChart, our staff can help.

  • Prior to leaving your home you must take your temperature.  If your temperature is 99.0 F or higher you must call our office to reschedule.

  • Please remain in parking lot until a staff member calls you to proceed to our office.

    • Do not come into the office, you will not be allowed in until a staff member calls you to come in – no exceptions.

  • You must wear a mask when entering our building, and will need to keep your mask on for the duration of your visit at our office.

  • You will have your temperature taken prior to entering our office.

  • We have closed our waiting areas – you will wash your hands and be roomed immediately upon entering office. 

    • Only patients can enter the office (family member/driver can help you to front door but cannot enter office, they will need to wait for you in car.)

  • If you are being transported by wheelchair please let our staff member know when they call you to come in – we will have a staff member meet you at your vehicle to transport you in our wheelchair.

  • Please wear comfortable clothing, you will be removing your clothing and will be wearing a johnny, hair covering cap, shoe coverings and your face mask. 

    • Please bring minimum belongings with you, leave all valuables at home.

  • During pre-operative assessment your blood pressure and heart rate will be taken.

  • You will sign your informed consent, COVID-19 questionnaire, and pre-operative questionnaire prior to procedure.

  • Once your procedure is complete, you will return back to the same room where you had your pre-operative assessment.

  • You will have your blood pressure and heart rate retaken after the procedure. 

  • You will be given a copy of discharge instructions and any additional instructions given by Dr. Mostoufi.  

    • If you had stopped a medication (s) for procedure, you will be given instructions when to restart medication(s).

  • Once you are ready to be discharged, we will call your driver to let them know you are ready to be picked up in parking lot.

  • All follow up appointments are conducted via Telehealth. 

    • Please make sure you have access to MyChart.  If you need access to MyChart our staff can assist you.

  • Our staff will contact you to make a follow up appointment.

Procedures

For additional information and updates on the conoravirus please visit the CDC and DPH web pages.

799 Concord Avenue, Cambridge, MA 02138

92 Montvale Avenue, Ste. 3250 Stoneham, MA 02180

Tel: 617-547-7163

Tel: 781-979-0140

Fax: 617-547-7165

Fax: 781-435-0562

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