covid19 office policies

These policies are subject to change as we continue to get guidance from the Centers for Disease Control and the Department of Public Health.

Last Update: March 23, 2021

General Office Policy Regarding COVID-19

  • We require patients to be properly masked prior to entering the office.

    • Face masks should have elastic bands around the ears and are required to be worn for the entire duration of patient visit.

    • We will reschedule patients that arrive without a mask.

    • We will be unable to provide patients with face masks due to the national PPE shortage.

  • We have limited capacity in our waiting areas. Unless a patient requires assistance with interpretation or medical decision making all guests should remain in their vehicles while patients are being seen in our office.

    • Only patients can enter the office.

    • Family members must wait outside.

    • If you need wheelchair assistance please let our staff know so they can escort you into the building with a wheelchair.   

  • All patients will receive a prescreening phone call prior to their appointment.

    • Any patients who are symptomatic or have recently been exposed to the virus will be rescheduled.

    • If you are febrile at the time of visit, your appointment will be rescheduled for a later date.

  • Our staff ensures that exam rooms and any other high-touch areas are cleaned between each patient and again at the end of the day.

  • We have removed all shared items (magazines, flyers, etc.) from waiting/patient areas.

  • If you are coming for a procedure, you would be changing into a gown. Your belongings will remain in a clear bag. Please leave any valuables at home. Only bring the insurance card, ID and your copay with you.

  • For all non-procedural visits patients are welcome to use our HIPAA Compliant Telehealth service through Mount Auburn MyChart.

    • Please download Zoom into your phone or computer and have access to MyChart.

    • If you need access to MyChart, our staff can help.

Procedures

  • Prior to leaving your home you must take your temperature.  If your temperature is 99.0 F or higher you must call our office to reschedule.

  • You must wear a mask when entering our building, and will need to keep your mask on for the duration of your visit at our office.

  • You will have your temperature taken prior to entering our office.

  • We have limited capacity in our waiting areas. Unless a patient requires assistance with interpretation or medical decision making all guests should remain in their vehicles while patients are being seen in our office.

    • Only patients can enter the office.

    • Family members must wait outside.

    • If you need wheelchair assistance please let our staff know so they can escort you into the building with a wheelchair.   

  • If you are being transported by wheelchair please let our staff member know, we will have a staff member meet you at your vehicle to transport you in our wheelchair.

  • Please wear comfortable clothing.

    • Please bring minimum belongings with you, leave all valuables at home.

  • During pre-operative assessment your blood pressure and heart rate will be taken.

  • You will sign your informed consent, COVID-19 questionnaire, and pre-operative questionnaire prior to procedure.

  • You will have your blood pressure and heart rate retaken after the procedure. 

  • You will be given a copy of discharge instructions and any additional instructions given by Dr. Mostoufi.  

    • If you had stopped a medication (s) for procedure, you will be given instructions when to restart medication(s).

  • Once you are ready to be discharged, we will call your driver to let them know you are ready to be picked up in parking lot.

  • Follow up appointments are conducted through our HIPAA Compliant Teleheath Service through Mount Auburn MyChart or in person at our Cambridge and Stoneham locations.

    • Please make sure you have access to MyChart.  If you need access to MyChart our staff can assist you.

  • All patients receiving anesthesia services are required to have a negative COVID-19 test at least three days prior to their procedure. 

For additional information and updates on the conoravirus please visit the CDC and DPH web pages.